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HM400-3 HM400-3

13

Komatsu Parts Support

Because downtime can be costly, Komatsu maintains a a strategic distribution network throughout the U.S. and Canada, to ensure superior parts availability and to keep your Komatsu machine up and running.

Komatsu America has nine Parts Distribution Centers strategically located throughout the U.S. and Canada

Komatsu America’s Parts distribution network is accessible 24/7/365 to fulfll your parts needs

Komatsu has a distributor network of over 325 locations across the U.S. and Canada

Online parts ordering available through Komatsu eParts, 24/7/365. (See distributor for details)

Komatsu offers a full line of factory Remanufactured products with same-as-new warranties at a signifcant cost reduction:

1. Complete Engine Assemblies 2. Transmissions 3. Torque Converters 4. Hydraulic components

5. Starters, Alternators, turbochargers and circuit boards

Komatsu Oil and Wear Analysis (KOWA)

The KOWA program uses independent laboratories across the United States to determine how your machine is performing based on a small sample of oil or other fuid. Just like a doctor will take a blood test to check on your personal health, KOWA allows you to check how your equipment is performing. Used with PM Clinic and PM Tune Up, KOWA is one of your best tools for proactively maintaining your Komatsu equipment and maximizing it’s availability and performance.

KOWA detects fuel dilution and coolant leaks, identifes contaminants, and measures wear-metals. Your distributor will help you interpret this information so you can identify potential problems and head them off before they lead to major repairs.

For more information of all of the manufacturer sponsored programs mentioned in this brochure, including terms and conditions of the individual programs, please speak with your distributor or go to www.komatsuamerica.com

Komatsu CARE – Complimentary Scheduled Maintenance

Komatsu remains focused on lowering the customer’s ownership costs by engineering machines with increased fuel effciency and productivity. In addition, one Komatsu CARE program aimed at further reducing your owning and operating costs is Complimentary Scheduled Maintenance. Komatsu machine owners can now rely on their Komatsu Distributor to perform the preventative maintenance on their Komatsu Tier 4 machines.

Complimentary scheduled maintenance for the earlier of 3 years or 2,000 hours is standard on all Komatsu Tier 4 construction machines and is available at all distributors in the U.S. and Canada.

Service is performed by factory certifed technicians using only Komatsu Genuine parts and fuids

Signifcantly lowers your cost of ownership while maintaining high equipment uptime and reliability

Increases resale value and provides detailed maintenance records

Komatsu CARE – Extended Coverage

Komatsu equipment is built to withstand harsh operating environments, but our Extended Coverage can provide further peace of mind by protecting customers from unplanned expenses and impacts in cash fow. Purchasing Komatsu CARE’s Extended Coverage locks-in the cost of covered parts and labor for the extended warranty period and helps to turn these variable expenses into a fxed cost.

No Stop Loss or Loss Limits imposed, regardless of the coverage type or repair expense

Any combination of months and hours out to fve years and 10,000 engine hours – KOWA kits included

Coverage premium can be rolled into the machine fnancing at time of sale or purchased any time before the expiration of the machine's standard warranty

Coverage is fully transferable and honored by all Komatsu distributors throughout the U.S. and Canada

Komatsu CARE – Total CARE

Total CARE combines the benefts of the Komatsu CARE Scheduled Maintenance and Extended Coverage programs on your Tier 4 machine. This ensures the use of Komatsu genuine parts and fuids during regular maintenance intervals as well as highly skilled and effcient technicians to perform any other warranty repair work that might be necessary to keep your Komatsu equipment running like new.

Komatsu is an industry leader in building reliable and technologically advanced machines. It is only ftting that we would provide superior Product Support. Komatsu and its distributors are focused on providing their customers unparalleled Product Support throughout the entire lifecycle of the machine. It’s called Komatsu CARE.

KOMATSU PARTS & SERVICE SUPPORT

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