GERMANY: Wolffkran uses ‘The Cloud’ to aid customer service

WOLFFKRAN is to launch a pilot project for delivering service processes via cloud computing.

From the first of March, all service calls from the SAP system are now able to be transferred directly to the iPhone of WOLFFKRAN’s installers and electrical engineers. This transfer of data will occur by means of a cloud connector from the company Proaxia.

A specially developed iPhone app allows service calls to be opened, managed and closed again. The transfer of data from the SAP system will occur asynchronously via the cloud, i.e. the program can continue to be used when the Internet connection is lost, and data transfer will resume automatically as soon as the connection is restored. This saves time when ordering replacement parts or scheduling servicing work, as well as during deployments on the construction site.

When the project is completed, the required data for billing are available immediately. Furthermore, it enables the scheduler at Wolffkran to maintain a complete overview of the available engineers at all times. “All our decision makers were immediately impressed with this innovative solution, which is a first step for us in mobilizing and accelerating our SAP processes”, says Andreas Berg, CIO at Wolffkran .

The company says that it will enable a drastic reduction in processing times through to invoicing, and the single point entry of data. In the first phase of the pilot project, installers and electrical engineers in Switzerland will be equipped with the mobile solution, and in the second phase the new system will be rolled out to all other locations as well .